HR Services
The HR services will be tailored according to individual customer needs and managed by cloud HR system so the HR professionals and customers can manage and control the functions efficiently.
Customers may choose to outsource part or all their HR functions based on the below categories
Essential HR Functions
Organizing and archiving the employees’ profiles in a systematic and organized manner. This process includes data mining for the current personnel profiles, sorting them based on international standards, reviewing the current employment contracts and other agreements, defining the gaps, applying the required amendments, sorting the documents in physical files and in the cloud system, and developing the accessibility policy.
This process includes an intensive review for the personnel wages, defining the gaps in relation to the compliance to Qatar’s minimum wages regulations and the pay levels based on an effective grading structure, migrating the employees’ wages in the system, defining the incentives structure on the system, recording the daily entries (overtime, deductions, other income), and processing the monthly salaries through the wages protection system (WPS).
Defining all types of leaves on the system based on Qatar Labour Law including the Annual Leaves entitlement based on the personnel categories, sick leaves, maternity leaves, casual leaves, and the annual holidays. Then to define the employees’ leaves balances and to train them on using the self-services system which allowing them to apply, track, and managing their leaves applications effectively through a systematic workflow process. Meanwhile, this process includes the calculation and processing of the leave settlements through the WPS.
Applying the separation procedures and calculating the last settlements in a systematic way in accordance with Qatar Labour Law. This process is one of the most critical for the organizations which need professional guidance and proper arrangements for the legal documentations, so our strength remains in our professional team who aware of the legal requirements and providing the advise to apply the necessary precautionary actions to avoid any future legal issues.
Implementing fair and consistent policies to organize employee relationships with management and resolving the employees’ conflict. Meanwhile managing the compliance to the company’s regulations and providing awareness sessions for the employees, and providing the necessary resourcing to help them understand the workplace environment, expectations, and disciplinary actions regulations.
This process includes the implementation of an effective self-services module that allows the employees to apply, track, and enquire about any HR-related services. In addition to train the employees on using this module through the mobile application and training the key managers on how to view their subordinates’ data and processing their applications through a systematic workflow.
Other Essential HR Functions include
- Implementing an effective organizational structure aligned with the customers strategic goals
- Establishing the HR system parameters in accordance with Qatar’s labour law and customers’ requirements
- Migrating employee profiles, financial information, leave balances, and workflows into the HR system
- Planning and designing sites, projects, and cost centers to meet customer needs
- Offering intensive training to employees on the self-service module, allowing them to apply or enquire about any HR-related transaction, such as requesting over-time, loans, leave requests, resumptions, and enquiring about their wages, pay slips, leave balances, and other miscellaneous requests
- Recording the HR financial transactions through TRUST team, such as extra incomes, deductions, wages adjustment, leave, etc
- TRUST team will implement time attendance module for employees to track their attendance via mobile application.
- Tracking of lateness, absenteeism, missing punches, and fake punches will be recorded
- Using Qatar’s Wage Protection System (WPS) to calculate and process monthly wages
- Providing monthly and periodic reports for the key metrics, including hiring rates, turnover rates, time to hire, cost of hire, increment ratio, wages analysis, HC-ROI, HC-value added, and annual provisions
Advanced HR Functions
An intensive evaluation for each position based on defined factors that play key role in defining the job weight, authorities, and importance to the organization. Then will be reflected on score level that defining the pay level for each position based on an effective benchmark.
Analysis of the current workforce, identification of future needs, and implementation of solutions that are aligned with the organizational strategy to accomplish the wider objectives
Defining the general duties, responsibilities, and competencies needed for each position based on the company’s organizational structure and strategies. Where the job specification will be migrated to the HR system and will be the core source for defining the key objectives, training, and recruitment processes.
Developing recruitment plans, requisitions, screening, interviews, and the final selection process. Where the recruitment needs could be fulfilled through an advance recruitment module which could be integrated with the company’s career portal allowing posting, screening, shortlisting, interviewing and selecting the candidates in systematic and effective methodologies
Applying the performance appraisal periodically based on the defined objectives and KPIs. Where Trust Arabia team work closely with the key managers to help them defining the SMART objectives and KPIs for their subordinates, and help in track and control the achievements of the defined objectives. Based on that, to define the performance gaps and the high performers to apply the most effective reward program.
Identification for the key successors who will be able to replace key or sensitive roles within the organization. And applying the training and development programs for them to be ready for any replacement needs.
Defining the competencies gaps for each employee and applying the required training programs through an effective e-learning suits, then the system upgrading the competencies levels upon completion of each training program based on the levels definitions
Other Advanced HR Functions include
- Creating HR forms, letters, and memos within the HR system
- Developing job descriptions for all employees based on a professional structure reflecting the customer’s strategy
- Establishing the core, common, technical, and meta competencies for each position
- Providing the managers and supervisors with training on using the self-service module to help define the objectives of their subordinates
- To identify competency gaps and achieving assigned objectives, conduct periodic appraisals using the continuous feedback technique.
- Designing the training and development module based on the customer’s needs and objectives
- According to the appraisal results, design online training programs to improve the competencies gaps
- Developing succession planning structures for key and technical positions
- Setting objectives for successors that will enable them to gain the necessary knowledge, skills, and abilities
- All employees will receive advanced training on how to use the interactive and reliable self-service features
- Utilizing the cloud-based system which is integrated with the other modules for recruitment and selection
- TRUST HR consultants are responsible for controlling the data flow and providing daily advice and periodic reports
